Privacy policy

Tree respects your privacy and the privacy of your personal information, this policy explains how we collect and treat your information once it is given to us.

There won’t be any complicated legal terminology or unreadable text, simple and easy to read for everyone.

•Our policy covers
•Why we value you privacy·        
•How we collect you information·        
•What information we hold·        
•Where we store your information·        
•What we use your information for·        
•Who’s responsible for your information at tree·       
•Who has access to information about you·       
•The steps we take to keep your information safe and private
•Links to other websites·       
•How to submit a complaint·        
•Changes to the policy 

Why we value your privacy

We value your privacy as much as our own, we are committed to keeping your information as safe as we would our own, we will never use the information you entrust us with for any other reason other than the reason you gave it to us and we will never give access to it to anyone unless forced bylaw. 

How we collect information
If you are in correspondence with us either through email or phone, we will take note of your details to help us catalogue our business operations and to streamline our communication with our customers, this will include your first & last name if provided, phone numbers, email addresses, any websites or companies you may represent and any addresses that may be relevant for delivery or further correspondence purposes.
Any information you provide to use in our enquiry forms or telephone correspondence, Our website does not use cookies or code that tracks other websites that you visit. 

What information we hold
When you submit a inquiry form or contact us directly through email or telephone, we will collect your first and last name, email address, phone number and company you represent if applicable, if you willingly give that information to us.
If you are a business with us we will collect your business name and bank details and keep records of the invoices between us, which will include any payments we send you and any payments you send us, All purchases are processed by our accountant and we will never have access to your card information. 

Information we collect automatically and how it’s used
Google analytics is a metrics system provided by Google that uses cookies to collect information from the visitors to our site. 

Where we store your information
When you contact us through our website or by email all correspondence and private information is stored on our secure computer system, if we are in business all information is stored on accounts software, which have great reputations for their security. 

Who’s responsible for your information at Tree
Charlotte Hughes & Ashley Cragg are the two people responsible for your data and information and no one other than these two people with have access to it, you can contact either charlotte or Ashley by emailing you have any concerns or questions feel free to get in touch. 

Who has access to your information

Your information is only for the eyes of the people who need to know, charlotte and Ashley and no one else, management and accountants will have access to everything you provide.
No one external to tree’s management will have any access to your information. 

The steps we take to keep your information private and safe
Where we hold your information on third party services, we restrict access to only the people who need it, the computer systems we use are all modern systems with the industry standard high security. 

Links to other websites
Our website may contain links to external sites or pages, we don’t own or have control over any content on the sites that we may link to and are not responsible for any protection or privacy concerns that you may have when visiting any external link on our website, you should exercise caution and use general internet precaution when viewing external sites, and view their own privacy statements for the sites in question. 

Cookies are small files sent by a website to a website visitor, it is saved to your device when visiting a website. Cookies store information, they remember when you visit our site and can understand how you use our website.
A cookie might also store common information about you such as a name or phone number so you don’t have to keep entering it in to a form.

Persistent cookies – stay until a specified amount of time

Session cookies – expire when you close your web browser.

We use cookie information to help us improve our website and business, we may
use the information we collect with cookies to tailor our website’s online experience.
We can learn which pages and being looked at, how many people are looking, how long they are looking etc, this information helps us understand our website better and what works and what doesn’t in terms of web content.
You can disable and remove cookies in your web browser if your browser supports this. To manage your cookie preferences, refer to your browsers help section or visit the about cookies website 

How to complain
We take complaints very seriously, if you have any reason to want to submit a complaint you can do so by contacting us directly on our email address  or telephone 07508 376003 ask for Charlotte or Ashley.

Changes to the policy
If we make any changes to our policy, the changes will take immediate effect once they are published to our website.
Terms &conditions

If you continue to use and browse our website, you are agreeing to comply with and be bound by the following terms and conditions in addition with our privacy policy to govern treesbespokejoinerys relationship with you in relation to this website.

The term “treebespokejoinery” “tree” “us” “we” refers to the owner of the website whose registered business is 12 Broadmead close, Mosterton, Beaminster, DT8 3JG.
The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms:·        
•The content of the pages is for your general information and use only. It is subject to changes and revisions without any notice.
•This website uses cookies to monitor and gather browsing preferences, please read our privacy and cookies policy page  
•Neither we nor any third party provides any warranty or guaranteed to the accuracy, timeliness, performance, completeness or suitability for any information or material found or presented on this website.
You acknowledge that the information and material may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by the law.
•This website contains material, images and assets owned and licensed by us.
This includes: design, layout, images, graphics and logos. Reproduction or replication is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
•All trademarks reproduced in this website which are not the property of , or licensed, to the operator and owner of the website are acknowledged on the website.
•Unauthorised use of this website may give rise to the claim for damaged and/or be a criminal offence.
•From time to time this website may include links to other website. These links are provided for you the visitor’s convenience to provide further detailed information.
They do not signify that we endorse the website/s in question. We have no responsibility for the content or material on the linked website/s.     
•Your use of this website and any dispute arising out of the use of the website is subject and bound to the laws of England, northern Ireland, Scotland and Wales.